Backup & Disaster Recovery
How to scope backup and disaster recovery services
Backup and disaster recovery is one of the most critical IT services, but pricing it correctly requires understanding both the technical requirements and business impact of data loss. You need to balance comprehensive protection with cost-effective solutions that provide real peace of mind.
The line item below shows you how to structure backup and DR proposals with clear recovery objectives and service levels. It demonstrates how to break down backup services into essential components that help clients understand the true value of data protection.
Sample Line Item
Breaking Down Backup & DR Scoping
Backup and disaster recovery services need to be tailored to business criticality and recovery requirements. The key is providing comprehensive protection that matches the client's risk tolerance and recovery objectives.
Examples of What to Include
Here are the core components of effective backup and disaster recovery services. These elements work together to provide comprehensive data protection that ensures business continuity in any disaster scenario.
Automated Daily Backups: Automated backup of all critical systems and data with verification and monitoring to ensure backup integrity and completeness.
Cloud & Local Backup Storage: Hybrid backup strategy with both local and cloud storage for redundancy and faster recovery options based on disaster type.
Monthly Recovery Testing: Regular testing of backup systems and recovery procedures to ensure data can be restored quickly and completely when needed.
Potential Upsells and Add-ons
Here are enhanced backup and recovery services that can significantly improve data protection and recovery capabilities. These upsells help clients get better protection and faster recovery while increasing your monthly recurring revenue.
Additional Backup Storage (per TB)
$50/TB/monthExtended storage beyond the included 500GB
Additional storage ensures all critical data is protected as businesses grow, without worrying about storage limitations or data prioritization.
Rapid Recovery Service (4-hour RTO)
$400/monthGuaranteed 4-hour recovery with priority support
Rapid recovery minimizes business downtime and ensures critical operations can resume quickly, reducing the financial impact of disasters.
Compliance & Audit Reporting
$200/monthDetailed reporting for regulatory compliance
Compliance reporting ensures backup procedures meet regulatory requirements and provides comprehensive documentation for audits and compliance reviews.
Limitations to Consider
These boundaries help prevent scope creep and clarify what's outside the core backup and disaster recovery scope.
No data migration services: Backup and recovery only, data migration projects require separate scope and planning.
No hardware replacement: Recovery services only, replacement hardware procurement is client responsibility.
No application reconfiguration: Data recovery only, application setup and configuration require separate scope.
Recovery testing during business hours: Monthly testing scheduled during agreed maintenance windows only.
Comprehensive data protection that ensures business continuity
Backup and disaster recovery is essential for protecting business operations and ensuring rapid recovery from any disaster. By providing comprehensive backup services with regular testing and clear recovery objectives, you create valuable recurring revenue while giving clients true peace of mind.
Use this line item as your foundation for scoping, pricing, and selling backup and disaster recovery services. The monthly model ensures ongoing protection while providing predictable revenue and ensuring data protection evolves with client needs.
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